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customer service
No Less Than 5 Thank You’s – The Importance of Thanking Your Customer
On our way out of Esin, a very popular neighborhood restaurant the other night, we counted no less than 5 Thank You’s. These came from every employee we passed on our way to the door, the wait staff, the bartender, the managers, and the hostesses. Each stopped whatever they were doing when they spoke. It … Continue reading
A Helpful Checklist for a Successful New Product Introduction
Start with a Business Case for the Product Did you do the work upfront to confirm that it makes sound business and financial sense for your company to introduce this product (or service)? That upfront work is a business case and plan for the product. You should answer these strategic questions in the business case. … Continue reading
Lessons to Learn from a True Go-Giver – Kris Kringle
One of the first true Go-Givers was Kris Kringle. In the classic movie Miracle on 34th Street, Kris employed as the Christmas Santa Claus at Macy’s New York department store, is committed to making everyone’s wish come true – even if that means sending them to another store. If Macy’s didn’t have what shoppers wanted, he … Continue reading
Learn from Your Best Customer Experiences and Improve Your Business
by Susan Lowe Happy Thanksgiving Week! I planned to share some air travel stories with you on this blog. I was certain that I would have some good (hopefully not bad) customer experiences to share from my travels back east. But, something happened the other day that I had to share . While shopping and … Continue reading
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