Learn from Your Best Customer Experiences and Improve Your Business

21 Nov

Nordies Sign

Nordstrom will Celebrate the Christmas Season AFTER Thanksgiving

by Susan Lowe

Happy Thanksgiving Week!  I planned to share some air travel stories with you on this blog.  I was certain that I would have some good (hopefully not bad) customer experiences to share from my travels back east.  But, something happened the other day that I had to share .

While shopping and getting ready for my trip, I stopped by Nordstrom.  Yes, I’m a Nordstrom Facebook Fan.  On my way in to the store, I noticed an interesting sign in their window.  The sign says Nordstrom won’t be ‘decking their halls’ until Friday, November 25th because they like the idea of celebrating one holiday at a time.

In the great Nordstrom fashion, the company decided not to put up holiday decorations until after Thanksgiving.  Yes, after Thanksgiving. This is big news.   If asked most shoppers don’t like the idea of beginning the Christmas season right after Halloween.  Yet, retailers continue putting decorations up that early year after year.

Why did Nordstrom decide to wait on the garland?  They listen to their customers. Nordstrom is one of the best at delivering great customer experiences and delivering what their customers want.  We can learn from Nordstrom and others who make it their best practice to listen to customers and then incorporate the best of these great customer experiences into our own business practices.

Thank you, Nordstrom.
Share your Holiday shopping Best Customer Experiences by commenting to the blog.

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One Response to “Learn from Your Best Customer Experiences and Improve Your Business”

Trackbacks/Pingbacks

  1. RetailWire Discussion: Aspiring Customers Shop at Nordstrom « Meyers Research Center: THE BLOG - January 10, 2012

    […] Learn from Your Best Customer Experiences and Improve Your Business (marketingviewpoint.wordpress.com) […]

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