Tag Archives: Social network

Social Media – Just Like Any Other Business?

22 May

Has Social Media become so complex that we feel like we’re losing our minds trying to make sense of it? For the majority of us, Social Media is complicated, even for those of us that use Social Media on a regular basis. It’s a young industry and new companies, tools, and applications are continuously launching. Trying to make all that visually understandable to us, Buddy Media and Luma Partners published a graphic categorizing Social Media firms, platforms, tools, and blogs. This graphic seems to have hit a few nerves about the complexity of Social Media today.Businessman with many choices

(Due to confidential and proprietary content, the graphic is not included in this blog. The graphic can be viewed at one of the two links below. )

In Eloqua‘s blog on the recent graphic, Joe Chernov compared the complexities of Social Media to that of the auto industry and its vast ecosystem.   Even if Social Media is as complicated as other businesses making that comparison doesn’t mean that Social Media isn’t complicated. And for most of us, who are not experienced digital marketers, Social Media IS complicated.  Yes, there is an almost endless amount of free Social Media white papers, ebooks, webinars and blogs to help get educated.  It still takes a lot of time to understand every platform and tool, their differences and then to decide which ones are the right ones to support the marketing plan.

Do we need to learn all the tools inside and out to be successful at Social Media? I don’t think so. Deciding which tools to use in Social Media is like other marketing decisions we make.  We start with goals and objectives, focus on the products that will help to achieve them and ignore the rest.  Buddy Media’s graphic depicts 28 categories and almost every Social Media platform and tool available. That doesn’t mean every one of those tools or even a fraction is needed to support our marketing needs.

And if Social Media is like other businesses, a time will come in the not too distant future when there will be a consolidation of companies and integration of products and features.

What do you think?

Resources:

Social Media isn’t “Ludicrously Complicated” Business Is, by Joe Chernov, It’s All About Revenue, Eloqua blog

This INSANE Graphic Shows How Ludicrously Complicated Social Media Marketing Is Now, by Charlie Minato, Business Insider blog

Are You Watching Social Media from the Sideline?

20 Mar

American football field at the 50-yard line.Many companies have Social Media strategies and plans in place.  Many still don’t. And it isn’t only small businesses. Even some large companies don’t have Social Media in their marketing play books. Social Media is the great unknown and risky unchartered waters for many businesses. They avoid any efforts to develop a program, instead watching Social Media from the sideline.  If this describes how Social Media is viewed at your company, maybe it’s time to learn to crawl before you run.

Consider trying one Social Media platform first.  Don’t wait to develop a comprehensive Social Media strategy and campaign. Having said that, it is important to have goals in mind and what you’d like to accomplish.  An initial goal may be as simple as creating a Twitter account and following leaders or competitors in your industry everyday for the next three months. Remember that your actions should be consistent with your brand and target audience messaging, no matter how high of a level you decide to initially participate in Social Media.

The Best Platform for a B2B to Start Social Media Activities

If you are a B2B, LinkedIn is a great choice to test the Social Media waters. This is the professional business networking platform.

Start by completing a LinkedIn Company Profile page.  You can add information, accessible to all LinkedIn’s 150 million members, about your organization including your logo, products and services, current promotions and job openings .  With a company page, once you have followers you can start a conversation and engage with them. LinkedIn members follow what matters to them professionally and to their business.

Next, build your company’s LinkedIn presence by identifying members within your company to join industry groups related to your business like customers’, partners’ and competitors’ groups.  Being a part of these groups is really where your business can benefit.  If this is a first time participating in a group, take some time to listen and get a pulse on the conversations of the group.  Establish your authority and expertise in these groups by becoming an active participant sharing useful information and starting discussions with the group. Another benefit of participating in groups is the opportunity to hear what customers are thinking about your product, your competitors and what is trending in the industry.

Increase your LinkedIn presence further by creating your own industry group. I like the HP and Intel group, Small Biz Nation that features good discussions on relevant topics for small businesses like the discussion on Techniques to Stay Connected to Your Customers. Another group I like is the American Express Business Knowledge Share with discussion topics ranging from Social Media and online marketing tips to How Participating in LinkedIn Groups Can Help Your Business.

The costs of not participating in Social Media are too great.  You don’t have to watch Social Media from the sideline.  Pick a platform and get started.

Monitor Social Media Activity – Track the Effectiveness of Your Twitter Conversations

5 Dec

Last week’s blog talked about the importance of listening and monitoring Social Media activities.  This week, we look at one of the many Social Media monitoring tools that are available today.

At the Women 2.0 Founder Friday event in San Francisco last week, Jenn Deering Davis co-founder of Appozite spoke about their product TweetReach, a tool that measures Twitter performance.  It’s been available for a couple of years in both a free and Pro version. TweetReach is different from other social media monitoring tools such as Google Alerts or TweetBeep in that it provides detailed reporting and analytics, not only alerts when a keyword or search term has been used on Twitter.

TweetReach Snapshot Report for #SantaClaus

The tool generates reports that shows the number of accounts reached and the amount of exposure your Twitter campaign generated. Providing you the ability to calculate the cost per reach and ROI for a specific campaign. The Pro version reports include detailed analytics on trend data and time period segmentation.

What’s also nice about TweetReach is you can see comments posted (either free or Pro versions).  A great way to find and tap into your advocates and influencers and uncover issues and prepare responses.  And you can monitor the Twitter conversations to find out what is being said about your competition and industry at the same level of detail.

Additional Resources
Finding Your Way Through the Social Media Maze, White Paper 

 

Is Social Media the Right Choice for Your Business?

3 Oct

By Susan Lowe

There is no denying that social media is the biggest thing to happen to marketing since the Internet.  Businesses are trying to figure out how to effectively be a part of this game changing phenomenon.  A friend and I were talking the other day about one of her clients who believed their company needed a presence on Facebook. When the client asked for her help, she recommended they focus their marketing activities in other areas.

Why? Facebook has over 800 million active users and plays an important role in many of the largest corporations’ marketing efforts.  For my friend’s client, a B2B supplier in a specialized industry, Facebook isn’t the best fit to reach their target customers and to meet their business objectives.  So, how do you know if  social media is the right choice for your business?

Start with a marketing plan.  A good marketing plan includes your business goals and objectives and which marketing activities can help you achieve them.

Here are a few basic elements that should be included in your marketing plan;

  1. Your business goals and objectives.
  2. Your target customers.
  3. The marketing activities that support those goals and objectives with your target customers.
  4. Your budget.

Determine if social media can further your business goals and objectives.  Is social media an effective use of your budget and resources compared to other marketing tools?  Answering these questions when developing your marketing plan will help you decide if social media is the right choice for your business.

Additional Resources
Finding Your Way Through the Social Media Maze, White Paper

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